Frequently asked questions (FAQ)

Benefits

Q :Do you have any Privileged Cards, Discount Cards or Loyalty Scheme for customers or clients?

A : Yes we do issue Privileged Cards to some of our customers and clients with whom we share a great, unique and a memorable association and relationship that we have build upon and the shared happiness and delight that defines the relationships we forge.

Q :What are the benefits of shopping from www.kingsseafoods.com? Why order from www.kingsseafoods.com?

A : Kings Seafoods offers the best in terms of Quality, Freshness, Pricing, Payment Facility, Delivery, Customer Service, Right Weight and Daily Discounts.

Kings seafoods does 24/7, 365 days a year, daily fresh fishing, catching, shipping, sourcing and offers all varieties and complete range of fish and seafood at one stop shop. We follow best and hygienic handling and have best management experience of processing option of cleaning and cutting styles for the order to maintain delicacy and proper packaging of the product, and do only daily fresh delivery as per customer / client choice.

We have years of experience in the ready to cook fish / seafood industry with conferred with Top Ranking and Best Ratings and do daily fresh shipments and deliveries. We follow HAPPC norms and standards in our process and facilities and are an ISO certified organization.

We take utmost care to maintain freshness and quality of fish and seafood products to meet our promise and resolve of "100% prime freshness", "fresh 2 doorstep" and "guaranteed freshness delivered" experience.

We offer 24/7, 365 days a year service with 2 hour express delivery service at doorstep anywhere in Chennai for customers and clients and the best in online shopping experience with Cash on Delivery (C.O.D), online debit / credit card or account payments and also P.O.S (Point of Sale) Machine for card payment and happiness and delight for our customers and clients.

Kindly go through Our Home Page, read "About Us" and Our Process and Facilities to know more about us.

Q :What are the benefits of fish and seafood?

A : Fresh Fish and Seafood are the best dietary food item for all ages with many health benefits making it simply irresistible and are rich and high nutrition with high proteins, vitamins, minerals like Omega – 3 Fatty Acids, Calcium, etc which are packed for maximum nutrition value and a great source of energy and with anti cancer, bone building properties, helping improve immune system, eye function, neurological functions, prevents heart problems and arthritis including the properties of Vitamin B6 which helps child brain development.
Did you know? Some people called as pescetarians consume / eat only fish from the non vegetarian family of foods simply for its many health benefits.

Cancellations and Refunds

Customer Satisfaction

Delivery / Timing / Areas

Login / Account Related

Order Booking and Payment

Q :How does kingsseafood.com bill me?

A : Your bill amount shall be displayed and indicated on the website based on rate/price list for the day even during the process of online order placement and the same shall also be confirmed to you for orders placed at the Call Centre / Helpline.

Further you shall receive a confirmation Email, SMS and Call for further info and help keep track of delivery of your order.

Q :How to place an order by telephone call?

A : Call the Call Centre / Helpline. Our Call Centre / Helpline number: 98848 33033. You shall be guided to make payments for Cash on Delivery (C.O.D) at your doorstep or by Point of Sale Machine (P.O.S Machine held by our delivery staff member for credit card /debit card payments during the time of delivery for your order.

In addition, if you wish to have your order as processed - customized as per the preferred choice or option and specifications of, the cutting style as diced / cubes or slices or fillet, gilled and gutted, whether with or without skin, head or tail and in the mentioned sizes and if required by retaining or removal of head, tail or deveining of shrimps and prawns then the amount to be paid will be made known to you by our customer care staff.

Q :How to place an order?

A : Use the online order facility on our well designed and user friendly website / webpage www.kings.seafoods.com and in some easy and simple steps you shall be guided to the payment gateway for the online debit / credit card payments or make payments for Cash on Delivery (C.O.D) at your doorstep or by Point of Sale Machine (P.O.S Machine) held by our delivery staff member for credit card /debit dard payments during the time of delivery for your Order.    

In addition, if you wish to have your order as processed - customized as per the preferred choice or option and specifications of, the cutting style as diced / cubes or slices or fillet, gilled and gutted, whether with or without skin, head or tail and in the mentioned sizes and if required by retaining or removal of head, tail or deveining of shrimps and prawns then the amount to be paid will be displayed to you on the website / portal.

Online Order Facility considered as same day deliveries only between 6.00 A.M and only and upto next day 6.00 A.M – We focus on hourly fresh catch to doorstep guaranteed fresh delivery, please do pre – booking of order for your convenience.

Q :What is difference between processed and unprocessed order?

A : Unprocessed Order: The basic cleaning of the fish shall be done and the as per your option in your order the full fish and other seafood shall be delivered fresh as it is.

Processed Order: The Order shall be delivered to the household or doorstep as ordered and required by our customers and clients fully cleaned and treated and can also be processed - customized as per the preferred choice or option and specifications of, the cutting style as diced / cubes or slices or fillet, gilled and gutted, whether with or without skin, head or tail and in the mentioned sizes and if required by retaining or removal of head, tail or deveining of shrimps and prawns.

We display Rates / Prices of Processed Fish and Seafood for the Perfect weight as per the weight ordered inclusive of the processing charges.